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Improving perceived performance with design
Improving perceived performance with design
Designing for people, driving business results.
Enhanced perceived performance to improve user satisfaction by 25%
Reduced the perceived load time on data fetches, so customers can enjoy a faster and smoother experience when accessing data.
Optimized post-purchase experience to reduce support volume by 17%
Reduced support volume by redesigning post-purchase emails and creating a brand new visa status tracking page to enhance the post-purchase experience for customers.
Revamped the end-to-end product experience, boosting NPS by 2 points
Revamped the end-to-end user experience by simplifying the user journey and enhancing the product's learnability.
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